Archive for Assessment

Sep
15

re:KiSSed

Posted by: R. Mark Moore | Comments (0)

Today in my e-mail, I found a pre-order announcement for the KISS show coming to Atlanta on October 26.  As the faithful readers of this blog know, KISS has been a topic twice now based upon social media strategy.

In the first post, “I want to be KISSED“, I performed a quick social media presence assessment.  The results of the assessment showed a few places where the existing social media strategy utilized by KISS, could be improved.  The second post, “Oshawa – KISSed, Not Missed!” explored the media backlash toward KISS for not including Oshawa, Canada on the North American Tour even though the city won the KISS fan-routing tour contest.  Oshawa is getting a concert and Gene Simmons was a little outraged at the media for spoiling a surprise.

Anyway, I received this e-mail from KISSonline about the pre-sale.  This e-mail had a different look to it from previous ones.  Hmm, need to go investigate further.  Sure enough – at least from a social media site perspective (Facebook, MySpace, Bebo, iLike, and Twitter), the sights have a more cohesive appearance.  I’d like to think someone over at the KISS organization read my first post (since I did send a copy to them) and take action.  At least someone there realized they had a disconnect and addressed it.   Kudos to KISS.

Social Media Academy’s Black Diamond consultants help small medium business to enter social media space.
FOR IMMEDIATE RELEASE

PRLog (Press Release)Sep 08, 2009 – Palo Alto, CA, September 8 – Palo Alto based Social Media Academy announces its Black Diamond global social media consultant network. Certified social media consultants from the US, Europe, Singapore and Australia are set to collaborate on a global scale to help small, medium and large businesses create social media programs that are specifically tailored to their social media ecosystems. The group engages based on unified methodologies from the Social Media Academy, including the Four-Quadrant Social Media Assessment model, the Strategy Hexagon for developing a robust social media plan, and five other standardized methodologies.

Axel Schultze, Founder, CEO Social Media Academy

Axel Schultze, Founder, CEO Social Media Academy

Social Media Academy founder Axel Schultze said: “Business leaders have a hard time to select a social media consultant that is right for them. Too many self proclaimed social media experts only confuse customers. We conquer this problem by creating a worldwide standard for methodologies, strategy development and social media execution plans. The Black Diamond Network consists of a worldwide network of certified social media consultants with a very transparent and unified experience profile.”

“Mark Moore, from Atlanta, GA, one of the founding members said: “One of our big advantages is our globally standardized methodology approach. Any member can jump into any project and knows exactly how we all work. This provides a great project security for small and large customers”. Boughty Canton, another founding member, from Singapore commented: “Businesses begin to understand that social media is not just a marketing tool but a general business strategy. As Black Diamonds members, we help companies to think and execute strategically”. Wendy Soucie from Wisconsin said: “An important aspect of the Black Diamond Network is our ability to provide very cost efficient social media packages to small businesses. Even though we are connected in a global network – the individual Black Diamonds operate locally. Each Black Diamond brings to the engagement an understanding of a particular regional area or even a vertical market dynamic.” Rick Speciale from Sydney, Australia and Catherine Sherwood from Albuquerque, NM see another advantage of the Black Diam ond group in the collaboration of different subject matter experts. “We both focus on the financial services industry. Collaborating with other experts while maintaining a standardized operating method gives customers the breadth and depth in expertise they expect”. Barbara Daniels from Mesa, AZ, also one of the founding members stated: “We collaborate on projects and strategic engagements as a group, each bringing our unique talents and backgrounds to create a synergy in the fast-paced world of social media that is the first of its kind. We take social media far beyond the marketing aspect, assisting companies in building mindshare and market share by imploring the proven principles and standardized methodologies of the Social Media Academy.”

The Black Diamond group is orche strated by the Social Media Academy and organizes knowledge webinars in the US, Europe and Asia helping businesses to better comprehend the impact social media has to their business, their market and their ecosystem. The Knowledge webinar series starts in September and is free of charge. A Black Diamond reception is established to help companies find the best social media strategist for their respective needs. The next leadership class, which is the base education to become a black diamond, starts September 16.

More details are available at: http://socialmedia-academy.com/BlackDiamonds

More corresponding links:

Social Media Academy http://socialmedia-academy.com

Social Media Leadership class http://socialmedia-academy.com/html/us-leadershipclass.cfm

Social Media Academy Methodology overview http://socialmedia-academy.com/html/methodologies.cfm

Social sites from people mentioned in this press release:

Axel Schultze http://xeeSM.com/AxelS

Barbara Daniels http://xeeSM.com/wk4coffee

Boughton Canton http://xeeSM.com/Boughty

Catherine Sherwood http://xeeSM.com/CatherineSherwood

Mark Moore http://xeeSM.com/RMarkMoore/

Rick Speciale http://xeeSM.com/speciale/

Walter Adamson http://xeeSM.com/walter/

Wendy Soucie http://xeeSM.com/wendysoucie/

# # # somalogoThe Social Media Academy is an education and research institute providing education for business professionals from all industries on how to best apply social media to their respective businesses.

Issued By : Social Media Academy Marita Roebkes
Email Contact : Click to email (Partial email = @socialmedia-academy.com)
Phone : 650 384 0057
Address : 288 Hamilton Avenue
City/Town : Palo Alto
State/Province : California
Zip : 94301
Country : United States
Categories : Human Resources, Education, Business
Tags : social media, consulting, small medium business, methodology, Network, customer experience, assessment, strategy
Last Updated : Sep 08, 2009
Shortcut : www.prlog.org/10335825

Disclaimer: Issuers of the press releases are solely responsible for the content of their press releases. PRLog.Org can’t be held liable for the contents of the press releases. Report Abuse

The world of social media is wide open.  There is a place for every type of conversation you can imagine.  For example, earlier today a friend of mine posted on his Facebook status that he had converted someone to the joy of real oatmeal.  We aren’t talking the instant packet kind.  We’re talking about the fine culinary experience of steel-cut oatmeal which takes longer than a minute and thirty seconds to prepare in a coffee mug.  Later in the day someone made a comment about how boring it was for people to be discussing oats.  Sure – this conversation wasn’t for everyone, but it underlines that there is a place for every type of conversation out there.

And that’s one of the first steps in defining your social media strategy… Identify your customer and where they participate on the social web.

So if you feel like your social media programs  or initiatives are a bit mushy?  Maybe its time to assess where the conversations you want to be involved in are happening.   So take a bite of that granola bar and go find your community!

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Aug
28

Oshawa – KISSed, Not Missed!

Posted by: R. Mark Moore | Comments (0)

In early June, I wrote a blog post about Social Media Assessments and how the Rock Band KISS was using social media to route their North American tour (KISS Alive 35).  Since KISS just announced their tour dates, I thought it would be appropriate to revisit this topic briefly.

In April, KISS ran a contest asking fans to vote for their hometown to be included in the band’s upcoming tour, with the top vote getter getting a concert in their town. Oshawa Canada topped the list, but when the list of the “KISS Alive 35″ concert dates was released this week, Oshawa was not on the list.

Asked why Oshawa was not included,  KISS responded that the town was skipped for “logistical reasons“, and a rep added that they would still “get something special”.  Of course, major media coverage and angry fans ensued, which forced KISS to announce that they are in fact playing in Oshawa on October 7th – the release date for the new KISS album “Sonic Boom”.

Gene Simmons has voiced his anger at the media since the “surprise”  KISS was leaked prematurely.

My opinion is that the band should have stated the concert was going to happen in Oshawa and then revealed that it would be a live premiere of the new album.   You can’t dangle a carrot like they did and then not appear to follow through on it.  That’s the quickest way to ruin your reputation – not that the members of KISS really need to worry about that.  It might not work for your brand however.

What do you think?   Is the media to blame?  Was the backlash appropriate considering the band did use social media to promote the tour and then appeared to not honor the outcome?

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